Deception Protection

G.L.O.G. Purchase Protection

In short: anything improperly disclosed by our website or staff related to treatments or identification of our gem material means a full refund plus a platform credit equal to the purchase price.

Given the often treacherous nature of gemstone wholesale markets, we go to great lengths to make sure the nature of all materials are disclosed properly on our product pages. Even accredited gemologists have little idea what treatments a material has undergone without rigorous gemological testing. Many gemstone dealers rely on word-of-mouth from whoever they purchase from, so with full probability they will eventually end up selling items with failed disclosure. Many gem labs also have unspoken reputations for giving the result that the customer pays for. Therefore 1) we test and evaluate every item that appears on our site ourselves, 2) when advanced testing is required we use reputable labs, and 3) we offer G.L.O.G. purchase protection to stand by our products.

In reality, some treatments are nearly impossible to detect. In these cases, we mark the treatment as probable. To give one example, the reason why amethyst is so cheap (and not carried by us unless it's a carving, rough, or exceptional) is because synthetic amethyst is extremely pervasive in the market and people cannot separate it from natural amethyst without expensive spectrometers, which few labs have and the costs of testing would likely exceed the material's value. Another example would be low level heat treatment of corundum, which is often inseparable from natural episodes of heat during residency in the ground (however, common forms of corundum heat treatment are readily detectable). Irradiated diamonds likewise are sometimes impossible to separate from natural radiation in the ground; green diamonds on the market are almost certainly irradiated unless a GIA report, if then, can make the separation. There are a few dozen more cases like these that every gemologist should know, and if a gem dealer isn't willing to offer the equivalent of G.L.O.G. purchase protection then they probably are taking things by word of others.